Returns & Refunds Policy

Eligible Returns

Redhawk Handyman Services accepts returns only in the following categories:

• Items that arrive defective
• Items damaged in transit
• Incorrect items received (wrong product, size, or model)
• Manufacturer-authorized returns processed under the manufacturer's own return or recall program
• Any other return approved in advance and in writing by Redhawk Handyman Services

Exchanges

Exchanges are conditional and evaluated case by case. An exchange is offered only when Redhawk Handyman Services approves it in advance, and it is subject to product availability. Exchanges are not an unconditional right, and approval in one situation does not guarantee approval in another.

Restocking Fees

A restocking fee of up to 20% of the purchase price may apply to eligible returns when applicable. Any restocking fee is disclosed to you before your return is approved, and it is deducted from your refund. If no restocking fee applies to your approved return, you will be told so in writing.

Refund Processing

Refunds are generally processed within seven business days after the returned item has been received, inspected, and approved. Approved refunds are issued to the original payment method. Timing shown in your payment provider's account may add additional processing time on their end.

How to Request a Return

To start a return request, contact Redhawk Handyman Services with:

• Your order number
• The product name and model
• A short description of the problem
• Photos of the product and any damage, when applicable

Please do not ship an item back before receiving written return approval — unapproved shipments cannot be guaranteed to be accepted. Delivery and local-return logistics for approved returns within the eligible OKC-metro delivery area are coordinated by Redhawk Handyman Services.

Assembly Services Are Separate

This policy covers products purchased through the fitness-equipment shop. Handyman and assembly services provided by Redhawk Handyman Services are quoted and scheduled separately through RedhawkQuote.com and are not governed by this product return policy. See also our Shipping & Local Delivery Policy.